Privacy Policy

Last updated: 12 September 2026

Who we are

Borders 24/7 Emergency Plumbing & Electrical provides emergency plumbing, drainage and electrical services across the Scottish Borders.

We work with our own network of plumbers and engineers and may also use trusted subcontractors when additional coverage is required. When you contact Borders 24/7, we arrange the most suitable available engineer for your job.

Borders 24/7 remains your point of contact for the service, including arranging attendance, dealing with queries and resolving any issues relating to the work.

Trading name: Borders 24/7 Emergency Plumbing & Electrical
Telephone: 07534 092026
Email: info@borders247emergencyplumbingelectrical.com

For data protection purposes, Scott Patterson is responsible for the personal information described in this Privacy Policy.

Information we collect

When you contact us, request a callback or ask us to arrange work, we may collect:

  • your name;
  • telephone number;
  • postcode and/or service address;
  • email address;
  • details of the plumbing, drainage or electrical problem;
  • information you provide to us by telephone, email or through our website;
  • information relating to work carried out for you; and
  • basic technical or security information generated when you use our website.

Most of this information is provided directly by you.

How we use your information

We may use your personal information to:

  • respond to enquiries and callback requests;
  • understand the problem you need help with;
  • check whether we can provide service in your area;
  • arrange an appropriate plumber, drainage engineer or electrician;
  • provide or arrange quotes and repairs;
  • contact you about your enquiry or job;
  • administer payments and business records;
  • deal with complaints or queries;
  • meet legal, tax, accounting or insurance requirements; and
  • operate and protect our website and services.

Our lawful basis for using your information

When you contact us about a potential job, we generally use the information necessary to respond because you have asked us to take steps before entering into a contract with you.

If you become a customer, we may use your information where necessary to provide the services you have requested and fulfil our contractual obligations.

We may also process information where necessary:

  • to comply with a legal obligation; or
  • for our legitimate interests in operating, administering and protecting our business, provided those interests do not override your rights.

UK data protection law requires an appropriate lawful basis for each use of personal information; consent is not automatically required simply because somebody submits an enquiry form.

Who we share information with

To deal with your enquiry or provide the service you request, we may share relevant information with:

  • plumbers, drainage engineers and electricians;
  • contractors or service partners used to fulfil the job;
  • website hosting and form providers;
  • email and communications providers;
  • payment providers;
  • accountants, insurers or professional advisers; and
  • public authorities where disclosure is required by law.

We only share information that is reasonably necessary for the purpose concerned.

We do not sell your personal information.

How long we keep information

We do not keep personal information for longer than reasonably necessary.

Callback requests and enquiries that do not become jobs will normally be deleted when they are no longer needed.

Where an enquiry becomes a job, relevant information may be kept for longer where required for customer service, accounting, tax, insurance, dispute resolution or other legal purposes.

We periodically review the information we hold and remove information that is no longer required.

Your rights

Depending on the circumstances, you may have the right to:

  • request a copy of personal information we hold about you;
  • ask us to correct inaccurate information;
  • ask us to delete information in certain circumstances;
  • ask us to restrict how information is used;
  • object to certain uses of your information; and
  • request transfer of certain information where applicable.

To make a request, contact:

bordersplumbingelectrical@gmail.com

Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Cookies and website technology

Our website may use cookies or similar technologies that are necessary for the website to function securely and correctly.

If we introduce analytics, advertising or other non-essential technologies, we will update this Privacy Policy and provide appropriate choices or consent controls where required.

Changes to this Privacy Policy

We may update this Privacy Policy if our business, website or use of personal information changes.

The latest version will be published on this page.